# Questions people ask

> DigitSpace is a hosted AI gateway: one OpenAI- and Anthropic-compatible API and key for 47 models from 6 providers, with routing, failover, cost tracking, budgets and guardrails. These are the questions people ask most, with straight answers.

Source: https://digitspace.ai/faq · Last checked: 2026-10-30

## The short version

- **What it is:** An API that sits between your code and AI providers and picks, calls and costs each request.
- **What it costs:** Provider prices, plus 5% on credit top-ups. Free with your own provider keys.
- **What changes in your code:** The base URL and the API key.

## Questions

### What is DigitSpace?

A hosted AI gateway based in Singapore. One API and key reaches 47 models from 6 providers; DigitSpace picks the model and provider for each request, fails over when a provider breaks and records what every request cost.

### How is it different from calling OpenAI or Anthropic directly?

You get every provider through one key and one API, automatic failover, per-request cost tracking, budgets and access rules, and guardrails, without an SDK or fallback code per provider.

### Do I need to change my code?

Only the base URL and the API key, if you use an OpenAI- or Anthropic-compatible SDK.

### What does "auto" do?

It picks the cheapest model that can handle what the request needs, at the quality level you set: economy, balanced or best.

### What does it cost?

Each model at its provider's price, plus a 5% fee when you top up credits (and 1.5% for cards issued outside Singapore). Requests on your own provider keys are free. Enterprise is priced per contract.

### Can I use my own provider keys?

Yes, free. Add OpenAI, Anthropic, Google, Azure, Bedrock, Vertex or any OpenAI-compatible endpoint, and choose per project whether to use them, credits, or both.

### What happens when a provider is down?

Requests that time out, are rate-limited or get a server error move to the next healthy provider, up to three attempts in all.

### Which models are available?

47 text models today from Anthropic, OpenAI, Google, xAI, Mistral and DeepSeek. The models page lists them all with current prices.

### Do you support images, embeddings or audio?

Images can be sent to models that read them. Image generation, embeddings and audio endpoints aren't available yet.

### Is my data stored?

Request metadata is, for your usage history. Prompts and answers are kept only if your organisation turns retention on.

### Where is DigitSpace based?

Singapore: 7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore 038987. The service runs on AWS in Singapore.

### How do I start?

Sign up, create a key, and point your SDK at https://api.digitspace.ai/v1. With your own provider keys you don't need a card.

## Related

- [How it works](https://digitspace.ai/how-it-works)
- [Pricing](https://digitspace.ai/pricing)
- [Security](https://digitspace.ai/security)
- [Smart routing](https://digitspace.ai/features/smart-routing)

Start free: https://digitspace.ai/signup · Docs: https://digitspace.ai/docs · Pricing: https://digitspace.ai/pricing